Diagnostic imaging
MRI, CT, X-ray machines of all types, digital fluorography, mammography, ultrasound, C-arms, dental X-ray and visiographs.
Service and technical support for medical equipment
Dastovard-2016 LLC is a licensed service company that provides the full cycle of technical maintenance for medical equipment in the Republic of Tajikistan. We don't just sell equipment — we support it throughout its entire life cycle.
The whole territory of Tajikistan
License for equipment repair and maintenance
Original spare parts from manufacturers
Certified service engineers
Rapid dispatch for emergencies
WHY SERVICE MATTERS
Why service matters as much as the equipment itself
Downtime of medical equipment is unacceptable — so we respond fast.
Medical equipment is not just hardware. It is a tool that people's health and lives depend on. A faulty scanner, a failed ventilator or an uncalibrated analyzer are not merely technical problems. They mean halted diagnostics, interrupted treatment, lost time.
That is why Dastovard-2016 LLC has built a full-fledged service operation that works fast, professionally and across the whole of Central Asia.
We are a licensed company for the repair and technical maintenance of medical equipment — official confirmation of our qualification and compliance with the established standards.
SERVICE OFFERING
The full range of service
Tap a service to expand the details.
During the warranty period (typically 1 to 3 years depending on the manufacturer and equipment type) we take full responsibility for the operability of the supplied equipment.
What's included
- Free engineer dispatch when a fault occurs
- Diagnostics and fault resolution at the company's expense
- Replacement of faulty components with original spare parts
- Restoration of factory settings and equipment parameters
- Preparation of all warranty documentation
- Liaison with the manufacturer on complex technical cases
Good to know
A warranty case is logged, documented and handled in strict accordance with the contract terms. The client receives a work completion report for every warranty request.
Regular maintenance is the foundation of long, uninterrupted equipment operation: scheduled maintenance lets us catch potential issues before they grow into serious failures. The frequency — quarterly, semi-annually or annually — is agreed with the client and fixed in the contract.
What scheduled maintenance includes
- Visual inspection of all units and components
- Check of electrical connections and cabling
- Cleaning and lubrication of mechanical elements
- Check and calibration of measurement systems
- Testing of all operating modes
- Software updates when updates are available
- Replacement of consumable components with a limited service life
- A technical report on the maintenance results
Result
After each scheduled maintenance the client receives a detailed technical report describing the work performed, any findings and recommendations for further operation.
Despite regular maintenance, unexpected failures can happen at any moment. Our service team is ready to respond promptly — downtime of medical equipment is unacceptable.
How it works
- The client reports the fault by phone or email
- The dispatcher logs the request and passes it to the on-duty engineer
- The engineer runs initial remote diagnostics by phone or video call
- If needed, an on-site specialist visit is arranged
- Once the fault is fixed, a work completion report is drawn up
What emergency repair covers
- Fault diagnostics
- Repair on site or at the service center
- Replacement of failed components with original spare parts
- Testing of the equipment after repair
- Briefing the staff on the cause of the fault and prevention measures
Fast, reliable supply of original spare parts is a critical part of service. Thanks to direct partnerships with GE Healthcare, Mindray, Neusoft, United Imaging, DRGEM, Chison, Contec, Yuwell and others, we supply exclusively original components with an official warranty.
What we supply
- Electronic boards and control modules
- Mechanical components and drives
- X-ray tubes and detectors
- Ultrasound transducers and probes
- Filters, seals and consumable components
- Cables and connectors
- Software and license keys
- Consumables for laboratory equipment
- Electrodes, sensors and disposable accessories
Lead times
Lead times depend on stock availability and delivery route. We try to keep the most in-demand components in local stock for rapid response.
Qualified technical staff are the best prevention against failures. We train both medical staff (operating rules) and the clinic's technical specialists (basic maintenance and diagnostics).
Training formats
- On site — hands-on training on the installed equipment in real conditions
- At the service center — in-depth technical training at our facility
- Remote — consultations over video call without an engineer visit
The training program covers
- Rules for safe equipment operation
- How to work with the main functions and modes
- Typical user mistakes and how to avoid them
- Basic maintenance by the clinic's own staff
- Signs of faults and the action plan when one occurs
- Rules for storing and transporting the equipment
On completion
Staff receive methodological materials and instructions in Russian.
After the warranty period ends, we offer a post-warranty maintenance contract. This keeps the equipment in working order, controls maintenance costs and gives a guaranteed priority when contacting the service team. Package options are in the section below.
MAINTENANCE CONTRACT
Maintenance contract options
Choose a package to match your equipment fleet and usage intensity.
Basic
Scheduled technical inspections on an agreed timetable plus consulting support by phone and email. Suited to facilities with a small equipment fleet.
Popular
Standard
Scheduled maintenance, priority engineer dispatch on faults, and a discount on spare parts. The optimal choice for most medical facilities.
Extended
Scheduled maintenance, unlimited emergency visits, original spare parts at preferential prices and staff training. For facilities with intensive use of expensive equipment (MRI, CT, X-ray).
Benefits of a maintenance contract
- Fixed maintenance cost — no surprise expenses
- Priority handling of requests
- Discounts on spare parts and consumables
- Regular technical reports on equipment condition
- Maintenance budget planning a year ahead
WHAT WE SERVICE
The equipment we service
Our engineers have experience servicing a wide range of medical equipment.
Cardiology and diagnostics
ECG, Holter monitors, defibrillators, patient monitors, spirometry and cardiopulmonary diagnostics.
Laboratory equipment
Hematology and biochemistry analyzers, coagulometers, urine analyzers, centrifuges, PCR equipment, incubators, microscopes.
Resuscitation and anesthesia
Ventilators, anesthesia machines, infusion and syringe pumps, patient monitors, pulse oximeters.
Dental equipment
Dental units, autoclaves, compressors, ultrasonic scalers, dental visiographs.
General clinical equipment
Blood pressure monitors, glucometers, medical scales, physiotherapy and other diagnostic equipment.
COVERAGE
We work across all of Tajikistan
Our service team covers the whole territory of the Republic of Tajikistan — from major cities to remote districts. Wherever your facility is, our engineers are ready to come on site.
Dushanbe and suburbs
The capital region — our main rapid-response zone and home to our headquarters. Engineer dispatch in the shortest time.
Khatlon Region
Kurgan-Tyube, Kulob, Dangara, Norak, Baljuvon, Khovaling and all districts of the region.
Sughd Region
Khujand, Istaravshan, Penjikent, Konibodom and other cities and districts of the north.
Districts of Republican Subordination
All districts directly subordinate to the republican center.
GBAO
Khorog and the districts of the Gorno-Badakhshan Autonomous Region. Visits are arranged accounting for the region's logistics.
HOW TO REQUEST
How to submit a service request
We made the request process as simple and convenient as possible.
- 01Step
Contact us
By phone at +992 777 076 666 or by email at info@dastovard.com. State the equipment name and model, the nature of the fault and your contact details.
- 02Step
Initial diagnostics
An engineer will contact you to clarify details and run remote diagnostics. In some cases the problem can be solved remotely.
- 03Step
Engineer dispatch
If a remote solution isn't possible, we arrange an on-site visit by a service engineer at an agreed time.
- 04Step
Fault resolution
The engineer runs on-site diagnostics, fixes the fault and fully verifies the equipment's operability.
- 05Step
Work completion report
On completion a report is drawn up and signed. The client receives full documentation of the repair or maintenance.
WHY US
Why clinics trust us with their equipment
Official license
A license for the repair and technical maintenance of medical equipment. All work follows the established standards and the client receives official documents.
Original spare parts only
Exclusively original components from manufacturers. No substitutes — only what the manufacturer recommends. This preserves the warranty and the reliability of the repair.
Certified engineers
Our specialists are trained and certified by the equipment manufacturers and know the technology at a deep engineering level.
Full understanding of the equipment
We supply and install the equipment we then service, and we know the history of every unit — which speeds up diagnostics and repair.
Wide coverage
We work across all of Tajikistan and are ready to travel to other Central Asian countries. Even a remote district — we will come.
Transparency and documentation
Every visit, every job and every component replacement is documented. The client always knows what was done, which parts were used and the cost.
Q & A
Frequently asked questions about service
Yes, in most cases we are ready to take on equipment from other suppliers. The terms and cost are determined after an initial diagnostic. Contact us for a consultation.
Response speed depends on the site location and the team's current workload. For clients with an active maintenance contract we guarantee priority dispatch. In most cases an emergency visit is arranged within 24-48 hours.
We request the part directly from the manufacturer and arrange its supply in the shortest time. In critical situations express air delivery is possible.
Yes. We service equipment from all the manufacturers we work with: GE Healthcare, Mindray, Neusoft, United Imaging, DRGEM, Chison, Contec, Yuwell, POZIS and others.
The package scope and cost are set individually depending on the equipment type, its age, usage intensity and the client's wishes. Contact us for a commercial offer.
Yes. After every visit — scheduled or emergency — the client receives a work completion report with a detailed description of the work, the parts used and recommendations.
Yes, training is part of our standard package when supplying equipment. We also run training on request — for new staff or when equipment is replaced.
Need technical support or equipment service?
Contact our service team — we are ready to advise you, take a repair request or prepare a commercial offer for a technical maintenance contract.
Address
Tajikistan, Dushanbe, Shevchenko St. 48